River's Edge Hospital in St. Peter Minnesota recently received the Press Ganey Guardian of Excellence Award. This award is given to Press Ganey clients who have reached the 95th percentile and sustain performance in the top 5% in patient experience.
JJCA's work with River's Edge focused on continuous improvement of the facility. Renovations and additions included a more visible and convenient front entrance and parking. Newly separated hallways for patients/staff and visitors eliminates negative cues. Waiting and dining areas were combined and a cafe added to enhance the waiting experience. Attention was paid to the finer details - like the addition of USB outlets in guest rooms and waiting areas to help visitors stay connected while visiting patients.
Congratulations to our friends at River's Edge for their well-deserved award!